Privacy policy

Privacy statement

King’s College London (KCL) through its department King's Digital Lab (KDL) is committed to protecting your privacy.

This statement is made in the light of the requirements of the Data Protection Act 1998 and the General Data Protection Regulation, in order to alert you to the data processing practices which will govern the processing of your data.

This privacy statement should be considered subordinate to the organisational KCL privacy statement available here, though KDL’s direct interaction with personal data is less broad.

If you have any queries about this statement please contact:

Information Compliance team
King's College London - Waterloo Campus
Room 5.20 James Clerk Maxwell Building
57 Waterloo Road


1 How do we collect information?

We will obtain personal information from you when you enquire about our activities or report a problem with a service that we maintain through using our online forms or through direct contact via an e-mail or conventional mail or otherwise provide us with personal information. We may also receive information about you from third parties, for example from a friend who wants to tell you about our website.

2 What information do we collect?

The types of information collected might include names, e-mail address, institutional postal address, telephone number and your research interests. Via third-parties, we will have limited access to see IP addresses from which our website has been accessed (see Cookies, below).

3 How do we use this information?

We will use your personal information to provide you with the services, products or information you have requested and for administration purposes. We may need to share your information with our service providers, associated organisations and agents for these purposes.

KDL may use your personal data to resolve technical issues you encounter, to respond to your requests for assistance, and to repair and improve our service.

4 How long do we retain this information for?

In the case of research projects we will retain correspondence indefinitely, as it constitutes a record of works undertaken and may be important for legitimate business purposes of demonstrating meeting contractual obligations. For further information on KCL's data retention, please see this document.

5 Do we use 'Cookies'?

Cookies are text files, which identify a user's computer to our server. Cookies in themselves do not identify the individual user, just the computer used. The KDL website does not use cookies for collecting user information.

6 How do we protect personal information?

We also take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used. These measures include, but are not limited to, password protected server access, limited firewall access to servers, and a regular server and software update and patch cycle to mitigate against evolving security risks.

7 Will we disclose the information we collect to outside parties?

We may store some of your information with external service providers.

To ensure we provide the best user experience we may use the services of external providers for project management tools and workflow. We use ClickUp to track project progress and record tasks and issues. ClickUp's security measures can be found here:](

Some personal information may also be stored securely using Microsoft's Sharepoint service. Their Privacy Policy can be viewed here:

We may also need to disclose your information if required to do so by law.

By providing us with your personal data, including sensitive personal data such as on your health, you consent to the collection and use of any information you provide in accordance with the above purposes and this privacy statement.

If you wish to withdraw consent for your data to be stored as described above, please contact us at the e-mail address:, and we will take action to remove your details from our storage and from third-party storage if applicable. Please note that once requested, this may take up to 28 days to action fully and we cannot change cached search results that appear in search engines such as Google, Bing or Yahoo etc.

9 Right of access

You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected.

10 Changes

If your personal details change, please help us to keep your information up to date by notifying us at the above address.

We reserve the right to amend this privacy statement. If we do so, we will post notice of the change on our website and you will be deemed to have accepted such changes.

11 Marketing

If you register an interest with KDL you will be given the opportunity to opt in to receive future marketing communications. This is done at the point where your personal information is first collected.

If you register to attend an event or you apply to King’s College London, your personal information might be passed to us by third parties to fulfil your request. As part of this process you can opt-in to receive marketing communications.

Within any marketing communications you will be provided with a simple and transparent way to unsubscribe. Any changes you request to how your personal information is processed for the purposes of marketing and/or the provision of service updates will be acted on promptly.